Effective Fee Balancing
"Just tell me what the others are charging and I'll set my own fees."
Have you ever said, or thought, that. If so, you could be making a huge mistake for your practice. Fee balancing is not about what ‘feels right’ or what the guy down the road is charging. It’s about knowing what it costs to run your practice, knowing what changes are occurring in the insurance industry that directly affect you, and it’s about the consequences of NOT balancing your fees correctly in terms of:
- lost productivity
- decreased profitability
A great workshop for the doctor and financial coordinator to attend together.
Software 101 – The Non-Geek's Guide to Understanding Practice Management Software
"I didn’t know my software could do that."
Unless you were born in the last 20 years, chances are good you have a love-hate relationship with your practice management software. You know you need it, you know it can provide you with a lot of valuable information, yet you still may not be utilizing it as effectively as you could to help you run your practice for maximum profitability. In this workshop you’ll hear how to:
- run reports and monitor results
- analyze your numbers and share this information with team members
- establish accountability so everyone knows what they should be doing when, and what they should be looking for.
You’ll be amazed at what your software CAN do, if you know the questions to ask. Attend this workshop and find out how even ‘non-Geeks’ can become practice management software experts in just a few hours.
“I Just Can’t Afford It.” How to Put Financial Options in Place that Work for You and Your Patients
Okay, you accept credit cards. What else are you doing to help your Financial Coordinator to help your patients pay for the treatment they need and want? Too often a practice will either lower their fee in order to help out a patient with the cost of treatment, or not do enough to explain the options to the patients, therefore losing creating a lose/lose situation.
Make sure you and your staff are doing everything you can to help your patients say "yes" with confidence and commitment.
The “No Stress” Guide to Successful Scheduling
Attend this workshop and hear why setting goals is vital to successful scheduling. For instance, once you determine how much it costs to run your practice, how do you schedule appropriately to fulfill that goal? Hear about:
- how to book for multiple providers
- how to use pre-blocks
- how to factor in time for emergencies and unexpected disruptions
- how to respond to scheduling challenges, like late-arriving patients, cancellations and no-shows
A great seminar for the whole team, but certainly the doctor and the appointment administrator will benefit tremendously from just a few hours of advice and instruction on how to ‘schedule for success’.
Treatment Diagnosis and Planning: What They Didn’t Teach You in Dental School
Wouldn’t it be nice if treatment planning was just about presenting the best treatment for each patient! But of course it’s not. Successful treatment planning involves everyone in your practice, from the person who first speaks to the patient on the phone, to the clinical team, to the Financial Coordinator, to Scheduling Coordinator… it’s a total team effort!
Many doctors are well-trained in treatment planning, but not necessarily in securing the patient ‘buy in’. Don’t make this common mistake. This workshop will show you a better way!
Case Presentation: How to Help Your Patients Say "Yes"
In an ideal world, every patient would listen to what you save about proposed treatment for them or a family member, and respond, "Yes, of course that’s what we’ll do." If that is NOT happening for you on a consistent basis, do you know why? In this workshop we will discuss these questions, and more:
- Do you know what you NEED to say to the patient, as well as what you WANT to say?
- What visual tools are you using?
- How are you ‘presenting’ yourself?
- How do you close the sale? (And yes, it is a sale.)
- How do you keep your staff members informed of what you are discussing with your patients?
Great clinical skills can go underutilized if effective presentation skills are not present as well. Attend this workshop and see how you can ‘fine tune’ yourself to greater case acceptance in just a few hours.
Oh No! It’s the "R" Word!
"R" meaning relationships. The kind you need to have with your staff in order to best utilize their skills and experience, and to ensure they understand your vision for your practice, its success and their success. Think of it as old-fashioned communication.
For instance, are you holding morning huddles? If so, are they working well, or are they unproductive? Are your staff meetings pleasant and result-oriented, or are they ‘gripe sessions’ where only one or two people contribute? Are you conducting regular employee evaluations? If so, do you know how to make them a win-win situation that gives you the chance to set clear, achievable goals for each employee?
Documentation 101
Related issues in this workshop address the important issue of documentation. Hear what information should be documented, and how you document so the next person in the patient hand-off knows what’s been done today and what will be done next time.
Often, doctors and staff members document for themselves only, not considering the needs of the office and patient as a whole. It’s a common mistake that’s easy to make, and even easier to fix! Attend this workshop and find out how.
360-Degree (and 365-Day) Marketing
How much time and effort do you and your staff spend on marketing – internal and external? What do you focus on most? How much are you spending and is it too much? Too little?
Effective marketing achieves three main goals:
- It targets your practice specifically.
- It attracts the right kind of patients.
- It results in a reasonable return on investment.
Your goal is not just to attract new patients, but to retain them. These issues and more will be addressed in this workshop, with an emphasis on effective internal marketing tips and techniques.
Employment Law Compliance: What You Need to Know to Protect Your Practice from Falling Foul of Current Laws
During this presentation participants will learn how to:
- Determine their degree of potential exposure and liability.
- Minimize exposure to potentially costly lawsuits and complaints.
- Insure compliance with State and Federal employment regulations.
- Prevent misunderstandings--create a positive and productive work environment.
- Define rights and responsibilities of employer and employees.
- Improve morale and job performance.
- Hire the right people.
- Reduce costly staff turnover.
Geared for the dentist/owner, this presentation delves deeply into how to easily apply proven, professional personnel management techniques to some of the many common personnel problems to help take the risk out of being an employer and insure employment law compliance. Each participant will receive 3 CE AGD credits.
LENGTH: 2-4 hours
AUDIENCE: Doctor, Spouse, Office Manager only
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