For the first time in our nation's history, we have four generations in our workforce, often in the same work place. Not surprisingly, each generation has their own way of viewing the world, and of communicating, which can make life difficult for the person who is tasked with managing these diverse groups within a confined area in the office. (Click on the link above to read the entire article.)

What world class customer service giant Zappos can teach your dental practice

Doctor, what would you do if a new patient walked through your door, and instead of wanting to know right off the bat what your fees were, what insurance you accepted, what your office hours were, or whether you could validate their parking ticket... they asked you to describe your practice culture? How would you feel? Surprised? Confused? Excited? Bottom line... would you know how to answer their question?